We will be making some changes to our operation to ensure it is as safe as possible for you and our team in line with government guidelines and social distancing.

Our take away service:

Please place your order by phone prior to arriving. 

On arrival please enter the restaurant using our one way system whilst maintaining social distancing.  Sanitiser is available on entry and exit. 

During peak times on a Friday and Saturday evening you may be directed to our other entrance located to the left of the building.  A member of staff will be there to bring out your order.

Payment can be made by card or cash. 

Face coverings are mandatory (unless exempt) when collecting take out food.  If you are experiencing any Covid symptoms you must not come in.

Dining in:

Eating in at Cool Jade will look and feel a bit different.  We have had to make some changes to the way we serve you but rest assured the food you have known to love will taste the same.  We are really excited to reopen and can’t wait to see you soon.

Please book your table in advance to ensure availability.  This also helps us to stagger arrival times.

A one way system on entering and exiting will be in place to manage guest flow.  Due to space, wheelchair users can use both lanes.

Sanitiser is available on entry , on every table and outside the toilet areas.  Please use these especially before and after eating and drinking.

We have socially distanced our tables and will be operating at a reduced capacity.  Therefore the largest table we can cater for is 10 people.  For this reason also we cannot allow for buggies or pushchairs.  Highchairs are still available.

To allow for enhanced cleaning between tables there will be a maximum sitting time per booking.
Parties of 3 and under : 1.5 hours.
Parties of 4-6 : 2 hours.
Parties of 7-10 : 2.5 hours.

In line with the government’s Test and Protect scheme we will be taking contact details of the lead booker.  These will include name of lead person, mobile phone no, arrival and departure time.

When settling your bill we will come to your table where you can pay by card or cash. 

Until further notice our cloakroom is closed so we will not be able to take coats, jackets, umbrellas or personal items. 

Our car park spaces in front of the premises will not be available for use.

Face coverings and gloves will be provided to staff should they choose to wear them whilst working. 

If you have any Covid symptoms please do not come in.

Thank you,

Team Cool Jade