Covid 19 Policy

September 2020 : Updated Covid 19 Policy

We will be making some changes to our operation to ensure it is as safe as possible for you and our team in line with government guidelines and social distancing.

Due to current government guidelines, all patrons must wear a face covering when entering and leaving the premises.  It is also mandatory to do so when using the communal areas such as the rest rooms and hallway. 

Our take away service:

Please place your order by phone prior to arriving. This will help make the process much more efficient and reduce queuing.  

On arrival (Wednesday/Thursday/Sunday) please enter the restaurant using our one way system whilst maintaining social distancing.  Sanitiser is available on entry and exit. 

During peak times ‪from Friday to Saturday‬ – please pick up your order from the door on the left side of the building at the car park – not via the usual main entrance.

Payment can be made by card or cash. 

Face coverings are also mandatory (unless exempt) when collecting take out food.  If you are experiencing any Covid symptoms you must not come in.

Dining in :

Eating in at Cool Jade will look and feel a bit different.  We have had to make some changes to the way we serve you but rest assured the food you have known to love will taste the same.

Please book your table in advance to ensure availability.  This also helps us to stagger arrival times.

The latest guideline on capacity is a maximum of 6 persons per table from a maximum of 2 households – figure does not include children under the age of 12.

To allow for enhanced cleaning between tables there will be a maximum sitting time per booking.
Parties of 3 and under : 1.5 hours.
Parties of 4-6 : 2 hours.

Sometimes, especially on weekends and peak times we might not be able to give you the full allotted time you are eligible for. however, if you book far in advance then this shouldn’t be a problem.

In line with the government’s Test and Protect scheme we will be taking contact details of the lead booker.  These will include name of lead person, mobile phone no, arrival and departure time.

A one way system on entering and exiting will be in place to manage guest flow.  Due to space, wheelchair users can use both lanes. Please observe floor markings – certain areas are for staff only.

Sanitiser is available on entry , on every table and outside the toilet areas.  Please use these especially before and after eating and drinking.

We have socially distanced our tables and will be operating at a reduced capacity. For this reason also we cannot allow for buggies or pushchairs.  Highchairs are still available and please let us know when booking if one is required.

Please do not mix/socialise with other tables. 

When settling your bill we will come to your table where you can pay by card or cash. 

Until further notice our cloakroom is closed so we will not be able to take coats, jackets, umbrellas or personal items. 

If you have any Covid symptoms please do not come in, and if you already have a reservation arranged with us then please call to cancel your booking.

Thank you
Team Cool Jade